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Return Policy

This policy is part of our agreement to accept your credit card order. We reserve the right to modify this agreement as business needs dictate.

Audio Acoustics, Inc. strives to offer the very best customer service possible and make the buying of your audio equipment an easy and satisfying experience. We will make every effort to assist you with any problem or situation that may arise with your purchase.

We cover your order for the first 30 days after you purchase. During this period, contact us with any problems and we will be happy to assist. After the 30 day period, you'll need to contact the manufacturer of your product if you have any problems or discover any defects. If you need assistance finding manufacture contact information or literature/manuals that were included with your product, feel free to contact us and we will connect you to the appropriate support team.

Return FAQ

What happens if my product is defective?

Please read all instructions and make sure you using the item properly before contacting us about a return. Customers should also contact the manufacturer's technical support or customer services before initiating a return to see if they can assist further.

If the product you receive from us is found to be defective during the first 30 days after invoice date, we will REPLACE the unit with a new one. If you've ordered a system with multiple components that is to be installed at a later date, you must inspect and check all of the goods upon receipt as we will not accept returns on defective merchandise after 30 days. Call us to obtain a RMA # (Return Material Authorization Number). At that time we will try to determine the problem and help you correct it over the phone if possible. If it seems to be defective, we will issue a call tag to have it picked up at no charge to you. In the case of large items that require specialized freight or trucking pickup and delivery, we will work with the manufacture and logistic companies to facilitate the delivery of such items. Customers will likely need to be present during pickup of large freight items. 

All returned products must have any and all items/accessories/warranties/paperwork that were included with the product upon initial delivery in order to receive a full credit for the returned item(s). The RMA # should be visibly indicated on the return shipping label in the 'Attention' (ATTN:) field. Items should be returned in the same packaging that was used by ProAudioSuperstore.com or the manufacturer on the initial delivery. Boxes should be securely taped and sealed to prevent additional damage during return shipping. Any shipping post office and/or shipping store should be able to assess if a package is secure for shipping or what concerns need to be addressed before shipping a package.

If a product is found not to be defective after return (or if it appears the item was abused or used in a way other than intended or directed by the manufacturer) a 20% restocking fee will be charged to the customer's credit card (or other payment method) for the item as well as any shipping/freight charges that were incurred for the item's return. Alternatively, an item's return may be refused and returned back to the customer at their expense if an item appears to have been abused or was neglectfully packaged for return.

What if I just don’t like the product after I buy it?

If the product and its packaging are in brand new condition with all of the original packaging, manuals, warranty cards, etc., we attempt in good-faith to facilitate a return within 30 days of receipt. Earphones, turntable cartridges/styli, and software are not returnable. New means all components, packaging, tie wraps, manuals and paperwork are in an undisturbed state. If product is not in brand new condition, we may assess up to a 20% restocking fee. Return shipping charges on any non-defective items will be paid by the customer. Large freight items will require the use of a freight logistics and/or trucking company and will be the responsibility of the customer to schedule pickup and delivery of such items.

We will not accept returns on any merchandise after 30 days of receipt.

When do we charge a restocking fee? We can only accept items that are returned without signs of wear and tear and with all of the original contents and packaging. Original bar-codes must still be affixed. Fees will be charged if you refuse delivery (except for damage) or as a result of delivery exceptions. Final decision on restocking fees will be done after receive the product back and inspect it. You will be notified of our decision via email.

Special ordered items (i.e. items we do not stock in our Springfield, Missouri warehouse and drop shipped) are not returnable. If you have any questions, please contact us before you place your order.

What happens if my equipment arrives damaged?

If the item is obviously damaged by looking at the shipping carton, refuse the box unless the driver allows you to examine the contents. If that is not allowed by the driver, you may (1) accept the item BUT NOTE ON THE DAMAGE WHEN YOU SIGN FOR IT. Or (2) refuse it and it will be returned to the shipper. At that time, please call us 888-869-0770 and let us know that you refused the order and we will begin the paperwork to get another piece out to you.

If your product has concealed damage that was not obvious by looking at the shipping container, please save all the boxes and materials and call us as soon as possible. You must report damage within 10 days of receipt to file a claim. Your rights to file a claim depend on quick notification to the shipping company and their examination of the box and its contents.

Do I have to be at home to accept a truck shipment?

Yes. Freight quotes are for curb side delivery. A delivery window is typically indicated before delivery is attempted. The freight company will also call you ahead of time when they plan to attempt delivery. Any extras like delivery inside the house or product unpacking/assembly are at the customers expense and will be billed directly by the freight company. Such services should be negotiated by the customer and do not involve ProAudioSuperstore.com.

I made a mistake and ordered the wrong item. What now?

We want to help. Please contact us within 30 days of receipt. Remember, Earphones, turntable cartridges/styli, and software are not returnable.

Our return policy is one reason we can offer our products at the lowest possible price. We appreciate your understanding of this policy. Please do not return anything to us (warranty returns, etc.) without receiving a RMA number from us. We reserve the right to refuse any package that does not have a valid RMA number on the shipping label. If you have any questions or concerns, please contact us so we can assist you further.

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If you ever have any questions about our privacy policy or anything else please feel free to contact us by email: sales@proaudiosuperstore.com or by phone 1-888-869-0770.