Shipping Policies

Free Shipping Offer

Free Shipping applies to most orders/item(s) over $99.00. Free Shipping applies ONLY to ground shipping method of our choosing to the contiguous 48 states. Typically these items will ship UPS GROUND with tracking, but other services may be used at our discretion. Any order/item(s) shipping to Hawaii, Alaska, or Canada will be assessed on a case-by-case basis as additional freight charges, services and/or restrictions may apply.

Some items are exempt from or do not qualify for this Free Shipping offer. Your order may not qualify for the following reasons: (1) It's a special order item. (2) The item is being shipped directly from the manufacturer and additional shipping charges have occurred as a result. (3) The item's size, weight, material type or other variables disqualify it from the Free Shipping offer. These items may or may not be marked as exempt from Free Shipping on their product page. We will notify you first of any additional shipping charges in the event that an item not specifically marked as exempt from Free Shipping on its product page. We will not proceed with the order without the customer's consent of the additional charges.

Even items that are not marked Free Shipping still enjoy the fact that we are in the Midwest part of the USA. That means that 95% of our customers are only 5 shipping days or LESS from us no matter where they are in the continental USA.

In Stock Items

Items in stock in our warehouse ordered before noon (12:00 PM CST) will typically be shipped the same day. For items that are in stock at our Springfield, MO warehouse, or items shipped direct from the manufacturer, you will receive them within 1 - 5 business days if you live in the contiguous 48 states. For orders shipping to Hawaii, Alaska, or Canada it may take more than seven business days for delivery.

Special Order Items

Some items in our store are special order items and may take a little longer to receive depending on a number of different factors. Certain manufacturers do not ship direct (aka: drop ship), so a special order item may have to be brought to our warehouse before it can be shipped to you. In that situation, delivery may be within 7-14 business days. If you're unsure, give us a call first to double-check.

Back-Ordered Items

On occasion, regularly stocked items and special stock items may become subject to a manufacturer back-order. This means the manufacturer does not have any stock of a particular item with which to fulfill an order. In such cases, we will attempt to contact the customer and notify them of the back-order and provide an estimated time of delivery if that information is available to us at that time.

Expedited Shipping

Faster shipping is available on all items at your expense as long as the item meets UPS guidelines for size and weight. Smaller items may ship via US Postal Service at our discretion.

Return Shipping Charges On Free Shipping Items

If for any reason you must return an item for credit, your credit will be for the item less any restocking charge and/or less any monies spent sending the product to you on the initial shipment.

Please contact us for details if you have any questions. Our return policy can be found here.