Frequently Asked Questions

General questions

Shipping questions

Wireless microphone questions

 

 


Q: How do I place an order?
A:
Find the product you're looking for using the navigation index on the left side of any page within the website. Once you've found what you're looking for and are ready to purchase it, click on the "add to cart" button associated with it. This will take you to your shopping cart, where you can change the quantity if necessary, and you may add your zip code to find out your shipping cost. Once you've entered you zip code, click on the "recalculate" button. You will then be able to choose the shipping method you prefer from the dropdown box. Once you've done this, click on the "checkout" button to go to the page where you'll enter your shipping, billing, and credit card information. Once you've finished this click on the "confirm" button. Here you will be able to confirm that all the information you've entered is correct. If you find a mistake, click on the "Make Changes" button and make the correction. If all of the information is correct, click the "Submit This Order" button to complete your order. You will then receive an email confirmation within the next 24 to 48 hours.

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Q: Do you accept PO's (purchase orders)?
A:
We only accept PO's from government and schools. No other purchase orders will be accepted. If you are a school or government office that would like to send us a PO, please fax it on company letterhead to 417-869-6568.

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Q: How much is shipping?
A:
Shipping depends on the weight of the product and where it is shipping to. When you place an order, the website will calculate the shipping cost for you to see before you enter any credit card information. If for any reason the website fails to show you your shipping cost please email us at sales@proaudiosuperstore.com and let us know. We will gladly let you know how much shipping should be.

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Q: How long will it take me to receive my order?
A:
This all depends on the item that you order and where it will be shipped from. For items that are in stock at our Springfield, MO warehouse, or items shipped direct from the manufacturer, you will receive them within 1 - 4 business days if you live in the contiguous 48 states. For orders shipping to Hawaii, Alaska, or Canada it may take between 5-7 business days for delivery.

Some items in our store are special order items and may take a little longer to receive depending on a number of different factors. Certain manufacturers do not ship direct, so a special order item may have to be brought to our warehouse before it can be shipped to you. In that situation, delivery may be within 7-10 business days. If you would like to know the shipping time for a particular item to your address, you can email us at sales@proaudiosuperstore.com with your zip code and the product you are interested in.

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Q: Do you ship to APO addresses?
A:
We can ship to APO addresses as long as the package weight is 70 lbs. or less. The only way to ship to APO addresses is through the US Postal service. The maximum package weight they will accept is 70 lbs.

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Q: What countries do you ship to?
A:
At this point, we do not ship outside of the United States and Canada (exception: we cannot ship furniture outstide of the U.S. continental 48 states). The reason for this is that we are unable to verify credits outside of these two countries. Freight costs for shipping overseas for much of the equipment we sell can be very high as well.

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Q: What do I do if my order arrives damaged?
A:
If shipper delivers a package that looks damaged, go ahead and inspect the contents. Many times even though a package looks beat up, the contents will still be in perfect condition. If you do receive a damaged item this is how you should handle the situation:

Electronics (stereos, telephones, speakers, etc.): Call the shipper and make a claim. They will take care of the rest. If you want a new product immediately sent to you, you will need to prepay for the advance replacement. We'll then credit you when we are refunded for the damaged one. Otherwise, you'll need to wait until we are refunded by the shipper, before we can ship your replacement to you.

Furniture (tv stands, audio furniture, speaker stands, etc.): Call us at 800-261-0770 and we will replace the damaged part. In other words, if it comes and a piece of glass is broken, or a shelf is damaged, but the rest is fine, then we will be able to replace just the damaged part without you having to return anything.

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Q: How do truck deliveries work?
A:
Items that are too big to ship via UPS are shipped via Common Carrier (Freight truck). The shipping company will call you before they arrive to set up an appointment for delivery. PLEASE NOTE: These carriers are responsible to deliver your product in perfect condition to your curb. They will NOT deliver inside your house. Please be aware that many of the furniture products are very heavy. You might want to arrange for a little bit of help from your brother-in-law. (He owes you a favor anyway:)

Remember, some larger equipment require lift-gates to get it off the truck. This will result in an extra charge imposed by the freight company, not us.

We have been informed by our shippers that truck shipments should be opened and inspected by the recipient before signing for receipt of the package and that any damage must be noted on the shipping receipt, otherwise the shipper may not accept responsibility for damage. Once the shipment is signed for, and if there is no damage noted on the receipt, it is assumed that the shipment was received complete, intact and undamaged. If damage is discovered later, you may still file a claim with the shipper, but your likelihood of a resolution in your favor is reduced.

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Q: What if when I get it, I don't like it?
A:
We only accept returns for damaged or defective items, in which case we will replace it. For more information regarding this, please read our return policy.

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Q: What is your return policy?
A: Please click here to view our return policy.

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Q: What does  true diversity mean?

A: True Diversity vs. Non Diversity:
   I want to buy a wireless microphone.  I've found two systems that are much alike.  However, one system has one antenna, and the other system has two antennas.  The one with two antennas is more expensive.  So why don't I just get the system with a single antenna?  After all, what difference is two antennas that are a few inches apart going to make?  Let's consider:
   As mentioned above, wireless microphones are usually available in two different configurations:  single antenna (non diversity), & dual antenna ( usually true diversity).  Single antenna receivers utilize one receiving antenna and one tuner.  They generally  will work in many applications.  However, they are sometimes subject to momentary interruptions or "dropouts" in the signal as the person holding or wearing the transmitter moves around the room.
   Diversity receivers often provide better wireless microphone performance.  A diversity receiver utilizes two separate antennas spaced a short distance apart and (usually) two separate tuners.  A built in "intelligent" circuit in the receiver automatically selects the better of the two signals.  Since one of the antennas will almost certainly be receiving a clear signal at any given moment, the chances of a "dropout" occurring are reduced.  Therefore, choosing a dual antenna system over a single antenna system may not be a bad idea, depending on how critical a dropout would be in your application.

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Q: What is the difference between VHF and UHF?
A: Each of these bands has their own benefits and potential liabilities for individual users. They can
also vary greatly in price, depending on the system. However, the sound quality of a wireless
microphone is determined by the microphone element and the audio circuitry in a particular
system, not by the transmission frequency.
VHF (Very High Frequency) VHF wireless microphone systems offer affordable options for
beginning performers to pros. Most VHF wireless systems operate on the same frequencies used
to broadcast television channels 7 to 13. But some VHF systems use non-TV frequencies (below
174 MHz), which are also used for business radio and drive-through restaurant headsets.
UHF (Ultra High Frequency) There are up to eight times more frequencies available for wireless
use in the UHF range than in VHF, as well as additional dynamic range in audio signals. UHF
systems also have shorter, less visible antennas and can tune across multiple TV channels.

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Q: What is the distance range of wireless microphones?
A:
Rather than quote a specific maximum operating distance, most manufacturers of wireless microphone systems give a "typical" range.  For most systems with a transmitter output power between 10-50mW, the typical range may vary from 100 ft to 300 ft.  The lower number represents a moderately severe environment (lots of RF in the area) while the upper figure might be achieved in absolute ideal conditions. (very little RF in the area)  Extremely poor conditions could result in a range of only 50 feet or less.  It is impossible to accurately predict the range of an arbitrary wireless microphone system in an arbitrary application. 

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Q: How many wireless mics can I run at the same time?
A:
Each microphone needs its own frequency to operate and transmit properly. So it is not possible to use two wireless systems on the same frequency in the same venue or to use two wireless microphones with just one receiver.  The individual frequency used by each microphone requires a certain amount of space within a particular frequency band. When two wireless systems are used together, the frequencies must be separated by at least .5 MHz. If frequencies are set too close, microphones will compete with each other, and each system will experience noisy interference and/or sound dropouts.  As more transmitters and receivers are added to a particular setup, interaction between frequencies increases. So does the potential for signals crossing over one another and creating interference.

More advanced wireless systems offer greater frequency selection, flexibility and the ability to combine more receivers and transmitters to serve more users. Many of these systems offer preconfigured groups of compatible frequencies to accommodate multiple users, as well as software that can scan the most compatible frequencies in any one particular location.

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Q: Is everything you sell on your website?
A:
Much of what we carry is on our website. However, there is still much more available that is not yet on our site. Click here to see our list of manufacturers. If you see something you would like pricing for, please email us at sales@proaudiosuperstore.com or call us at 1-888-869-0770.

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Q: How secure is your website when giving out my credit card number?
A:
You can feel completely safe using the checkout functions on this website. Once you are in the area where your credit card number is asked for it is in a secure area. All of the information you provide is encrypted and will not be seen by anyone other than the sales person who completes your order.

For more information about credit card security click here.

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Q: Do you charge taxes?
A:
We only charge taxes in Missouri, Kansas, Arkansas, and in some cases when we ship directly from a vendor in your home state. The only exception to these rules is for the OWI Rock speakers; we have to charge tax in California.

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Q: Who do I call to have my product serviced?
A:
We cover your order for the first 30 days after you receive it. During this period, call us at 800-261-0770 and we'll take care of it. After the 30 day period, you'll need to contact the manufacturer of your product. If you can't find their phone number in the literature that came with it, call us and we'll give you the phone number.

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Q: I'm having trouble finding what I'm looking for.
A:
Much of what we carry is on our website. However, there is still much more available that is not yet on our site. Click here to see our list of manufacturers. If you see something you would like pricing for, please email us at sales@proaudiosuperstore.com or call us at 1-888-869-0770.

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Our offices will be closed Friday April 18th. All orders will be processed the following business day, Monday April 21st. Have a great weekend!